My customers
In my line of buisness, I meet different customers from all parts of the world. Years in the business and I have learn to tackle customers of different personalities with different cultures. There are the very nice ones and there are the real nasty ones. The challenge comes when I am faced with angry customers and I have to find ways to transfom them to be satisfied customers . Afterall, business is not all about making money and profiteering. The journey and experiences play a huge part too.
There are a few customers who left me deep impressions. One of them is a lady in her 30s who is battling with cancer and is left with a couple of months to live. She is tortured with cancer of the liver, breast, bones and now it has spread to her brain. She wrote to me and spoke of her struggles to leave her kids for her chemotherapy sessions and how much she wish to live for her husband and her children. All her children were under 10, with her youngest just a couple of months old. Initially, she had a very positive outlook and wanted very much to battle cancer. However, after so much of chemotheraphy and her greatly weakened body, not only was there no improvement to her condition, her cancer cells was spreading fast and fierce. Her confidence was shaken and she seemed somewhat resigned to fate that she was dying. She spoke fondly of her 3 young children and how hard it was to leave them behind when she died. It is heartbreaking when I communicate with her. There is nothing much I could do but to offer her lots of encouragement and a listening ear.
There was also a lady who had some disease of the brain. She was constantly in pain and was hospitalised many times. She loved to buy from me and loved to wear my clothes. She soon became a friend and she was always introducing people to me. Her daughters were all grown up and they soon became my friends too. I stayed in touch with her daughter when she was hospitalised. Even when she was dangrerously ill, she still asked her daughter to send her love to me. At the hospital bed, she had one wish and that was to buy clothing from me and to be dressed in it. Upon hearing her wish, I immediately chose something which I feel she would like base on my understanding of her, and got it sent to her. Soon after, I stop hearing from her or her daughter. I believe she has passed on.
There are still many interesting customers whom I come across. There was one who told me that a clothing she bought from me was cursed and it just literally disappeard in the air. Then there was one who had to get her husband to choose the clothes for her because she had no right to choose her own clothes. There are customers who are so grateful towards me that they sent me a gift or a card just to say thank you. They are usually the ones who brighten up my day and makes me continue what I am doing. And of course, there are the nasty ones (whose nationality I won't mention here) who think they could step on me and look down on me just because I am an Asian. Well, they forgot that I am my own boss and I don't tolerate such racist nonsense.
And there are many many more...


